Any Questions? (FAQs) – GapEnder
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Any Questions? (FAQs)

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SHOPPING

 

MERCHANDISE

 

WEBSITE

 

SHOPPING

 

What payment methods may I use?

 

GapEnder.com accepts the following methods of payment for purchases:

 

Credit cards accepted:

– American Express

– Discover

– MasterCard

– Visa


Other forms of payment:

- PayPal

 

PayPal Information

 

  • How does PayPal work?

 

PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the GapEnder.com website and choose your method of payment. Your funds are transferred immediately and securely.

 

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

 

  • How Do I Contact PayPal Customer Service?

 

You may contact PayPal directly: 

 

Email:   send Paypal an e-mail

Phone: 1-402-935-2050 (a U.S. telephone number)

Monday to Friday          4:00 AM, PDT, to 10:00 PM, PDT

Saturday and Sunday   6:00 AM, PDT, to 8:00 PM, PDT

 

Sign up for PayPal now

 

When will my order ship?

 

Orders placed with Standard shipping will ship within 1-5 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days.

 

 

We endeavor to ship your purchase as quickly as possible, in order to meet your estimated delivery date. Estimated delivery dates are calculated prior to order verification and credit approval. Delays in order verification or credit approval could result in a later delivery date.

 

GapEnder Gift Cards are not eligible for expedited shipping.

 

Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes may be shipped via U.S. Postal Service Priority Mail only. 2-Business-Day, Next Day, and Saturday delivery options may not not available. Please allow 5 to 10 business days for delivery. GapEnder.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.

 

Delivery dates are estimated. Actual delivery dates may vary depending on shipping locations.

 

When will my order arrive?

 

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

 

Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes may be shipped via U.S. Postal Service Priority Mail. Economy, 2-Business-Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery. GapEnder.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.

 

Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.

  

Through which carrier will my order ship?

 

We use several methods and carriers to ship your order as quickly and efficiently as possible based on your selected delivery method and location. Deliveries will be made during the carrier’s normal business hours. Once your order has shipped, you can track your order’s location using the information provided by the carrier chosen to handle your shipment.

 

What if I change my mind and want a different size or color after my order is placed?

 

Once an order is placed at GapEnder.com, you cannot make changes. For assistance please email our Customer Service Representatives by clicking here.

 

Can I ship to an address other than my own?

 

Yes, you can ship to another address. When you register with GapEnder.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It’s easy to add, change or delete information from your address list at any time.

Note: The information that you store in your address list is for your use only.  GapEnder.com will not contact anyone listed unless we have a specific question about a delivery.


We are proud to offer APO shipping.

 

What if I am not pleased with my selection? Can I return the purchase?

 

Returns and exchanges must be made within the guidelines in our Return Policy.

The full amount will be credited to the original payment form if returned within 30 days of the ship date on your invoice and accompanied by the original invoice.

After 30 days, the item is not eligible for return or credit.

Items must be in original new condition and unworn to be accepted as a return.

 

What will it cost me to make a return or exchange?

 

You are responsible for all return shipping costs. We recommend that you send your return with a tracking option because GapEnder.com will not be responsible for lost returns. Shipping costs are non-refundable.


You can track the status of your return shipment at GapEnder.com through My Account. You will receive an e-mail notification upon the completion of return processing.

 

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement.

 

 

Will my order be taxed?

 

Applicable sales tax will be included on all orders based on shipping address. We do not charge sales tax on the purchase of gift certificates; however, items paid for with gift certificates will be taxed.

  

Can I see a record of my transactions with GapEnder.com?

 

By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with GapEnder.com by contacting our Customer Service Representatives by clicking here.

 

How long does it take to process my return?

 

Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

 

If I want to exchange my item for a similar item or a different size or color, how do I do that?

 

You can return your exchange by mail. You will need to specify the new color or size of the item you are exchanging on the return/exchange form and include the form in your return package. Once we receive your package in perfect condition, we’ll send your new item free of shipping charges.

 

Exchange requests must be made within 30 days of order receipt.

 

How do I know which size to purchase?

 

We offer a size chart. This will help guide you in determining which size to purchase. Click below to view our size chart:

 

Women

 

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MERCHANDISE

 

How do I care for my purchase?

 

If you have a question on the proper care or fabric treatment of any of our items, please reference the item on our website, or visit About Our Products or e-mail us here.

 

Is your merchandise manufactured in the USA?

 

Our merchandise is made in the USA of imported fabric.

 

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WEBSITE

 

Why should I register?

 

Registering with GapEnder.com isn’t required to explore the site, but it will allow you to fully enjoy GapEnder.com. Not only will shopping be easier, but your entire experience with the site will become more personal and convenient over time. You cannot make purchases without being registered.

 

Registering allows you to maintain an account with GapEnder.com. Return customers can store credit card information for easier shopping, maintain an address book, review order history, check current orders and edit billing or shipping information.

 

Once registered, you can access your account information from anywhere within the site by simply clicking the My Account button anytime during your visit. GapEnder.com is a secure site that respects your privacy. Read more about Security and Privacy.

 

Is there a risk to storing my information online with you?

 

Your privacy on the Internet is important to us at GapEnder.com. We do not sell, rent or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Our Privacy Notice describes the types of information we gather online and how we use it. Please read this information carefully.

 

Do you sell names to other companies?

 

Your privacy on the internet is important to us at GapEnder.com. GapEnder.com does not sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Our Privacy Notice describes the types of information we gather online and how we use it. Please read this information carefully.

 

I forgot my password, what should I do?

 

If you have forgotten your password, please click forgot password or email our Customer Service Representatives by clicking here.

 

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